<h3 id="viking-vessel"><strong><span style="font-family: Inter;">Viking Vessel</span></strong></h3><p id="isPasted"><span style="font-family: Inter;">The Viking vessel is built with strong HDPE (High Density Poly Ethylene), known for its durability and impact resistance .The vessel is insulated with two-inch thick walls, preventing any condensation or sweating.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="isPasted"><span style="font-family: Inter;"><strong>Chiller</strong></span></h3><p><span style="font-family: Inter;">The Chiller is constructed from powder-coated marine aluminum, ensuring exceptional corrosion resistance. This feature enables the chiller to endure various environmental conditions, with the exception of freezing temperatures.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="isPasted"><span style="font-family: Inter;"><strong>The Viking Companion Phone Holder</strong></span></h3><p><span style="font-family: Inter;">The Viking Companion Phone Holder features a 14-inch arm made from durable aluminum. It provides sturdy support for your phone, ensuring stability and reliability throughout your cold plunge sessions.</span></p>

Materials

Information about how to assemble your items.

<h3 id="the-viking-assembly-guide"><strong><span style="font-family: Inter;">The Viking Assembly Guide<br></span></strong></h3><p><span style="font-family: Inter;">Assembling your Viking product should be a breeze, and we&apos;re here to ensure that your experience is as smooth as possible. Here&apos;s what you need to know before you begin:</span></p><ul><li style="font-size: 16px; font-family: Inter;">No tools are required, saving you time and hassle.</li><li style="font-size: 16px; font-family: Inter;">Have another adult assist you in transporting it to your desired location.</li><li style="font-size: 16px; font-family: Inter;">Watch the video below for proper installation.</li></ul><p><br></p><h3 id="isPasted"><strong><span style="font-family: Inter;">Book Your Personalized Installation Video Call&#xA0;<br></span></strong></h3><ul><li style="font-size: 16px; font-family: Inter;">Sign up <a href="https://calendly.com/nordic-wave/virtualsetup?from=slack&amp;month=2024-03">here&#xA0;</a>to <span id="isPasted" style="color: rgb(26, 26, 26); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">book a personalized one-on-one video call with one of our knowledgeable Nordic Wave experts. During this call, they will guide you through the entire setup process for your new Viking Cold Plunge. Our team will explain maintenance procedures and best practices to maximize your cold plunge experience.</span> </li></ul><p><br></p><h3 id="isPasted"><strong><span style="font-family: Inter;">Assembly Video</span></strong></h3><p id="isPasted"><span style="font-family: Inter;">Check out our video for step-by-step guidance on assembling your Viking with ease.</span></p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/aU5Q5Ugp3ic?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p><br></p><h3 id="how-to-change-the-filter"><strong><span style="font-family: Inter;">How To Change the Filter</span></strong></h3><p><strong><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/gTesjwhyhfA?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></strong><br></p><h3 id><br></h3><h3 id="missing-parts-solution"><strong><span style="font-family: Inter;">Missing Parts Solution</span></strong></h3><p><span style="font-family: Inter;">If you&apos;ve identified a missing part, please contact our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a> immediately so that we can arrange to ship the missing items to you.</span></p>

Assembly

Information about caring for your products.

<h3 id="isPasted"><strong><span style="font-family: Inter;">What Do Bubbles Mean?</span></strong><span style="font-family: Inter;"><br></span><br></h3><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><span style="font-family: Inter;">The bubbles flowing into the Viking are intentional. Nordic Wave chillers are equipped with an Ozone generator, and the bubbles you see are the residual ozone remaining after the water has absorbed as much of this oxidizing agent as possible. Ozone (O3) is a powerful disinfectant that is 50% stronger and works over three times faster than chlorine.</span></div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><span style="font-family: Inter;">&#xA0;</span></div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><span style="font-family: Inter;">It&apos;s important to note that bubbles are not just a random occurrence; rather, they serve as valuable indicators of the health and functionality of your chiller system. When you observe bubbles rising from the top port, it&apos;s actually a positive sign. Here&apos;s why:</span></div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><ol><li style="font-family: Inter;"><span style="font-weight: bold;">Priming Confirmation:</span> The presence of bubbles indicates that your chiller is adequately primed, ensuring optimal performance.</li><li style="font-family: Inter;"><span style="font-weight: bold;">Filter Status:</span> Clean, unobstructed filters allow water to flow smoothly through the system, resulting in the formation of bubbles. Thus, when you see bubbles, it&apos;s an indication that your filter is in good condition.</li><li style="font-family: Inter;"><span style="font-weight: bold;">Optimal Water Flow:</span> Bubbles also signal that water flow within the vessel is at its peak efficiency, which is crucial for maintaining the desired temperature and overall functionality of your Viking.</li></ol></div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><span style="font-family: Inter;">However, if you do not observe any bubbles, it&apos;s essential to take prompt action. The absence of bubbles suggests potential issues that require attention. Here&apos;s what you should do:</span></div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><ol><li style="font-family: Inter;"><span style="font-weight: bold;">Filter Replacement:&#xA0;</span>Immediately replace the filter to ensure unimpeded water flow and prevent any further complications.</li><li style="font-family: Inter;"><span style="font-weight: bold;">Hose Inspection:&#xA0;</span>Check for any clogs or kinks in your hoses, as these can disrupt the flow of water and hinder the performance of your chiller system.</li></ol></div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><span style="font-family: Inter;">In summary, remember this simple rule: Bubbles are good; no bubbles are cause for concern. By staying vigilant and proactive in monitoring your Viking, you can ensure its continued smooth operation and longevity.</span></div><p><br></p><h3 id="regular-cleaning-routine"><strong><span style="font-family: Inter;">Regular Cleaning Routine<br></span></strong></h3><p id="isPasted"><span style="font-family: Inter;">Keeping your Viking in top-notch condition is essential for maximizing its longevity and performance. We highly recommend changing the water in your Viking at least once a month to ensure optimal cleanliness. This simple step helps prevent the buildup of bacteria and maintains water quality. Additionally, it is crucial that you replace the water filter during this time to ensure efficient filtration and a refreshing experience every time you use your Viking. </span></p><p><br></p><h3 id="outdoor-suitability"><strong>Outdoor Suitability<br></strong></h3><p><span style="font-family: Inter;">Our products are specifically designed to withstand outdoor environments. Whether you&apos;re enjoying your Viking in the backyard, on the patio, or by the poolside, you can trust that it&apos;s built to endure the elements.</span></p><p><br></p><h3 id="prevent-fading"><strong><span style="font-family: Inter;">Prevent Fading</span></strong></h3><ul><li id="isPasted" style="font-size: 16px; font-family: Inter;">Maintain a regular cleaning schedule to remove dirt, dust, and debris that can contribute to fading over time.</li><li style="font-size: 16px; font-family: Inter;">Avoid using abrasive chemicals or harsh cleaning agents, as these can strip away protective coatings and accelerate fading.</li></ul><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;">&#xA0;</div><p id="isPasted"><span style="font-family: Inter;">For more detailed information on cleaning and maintenance procedures, be sure to check out our <a href="https://cdn.shopify.com/s/files/1/0652/0812/3642/files/MAINTENANCE_CARE.pdf?v=1688756212" rel="noopener noreferrer" target="_blank">Maintenance and Care Guide</a> or reach out to our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a>. We&apos;re here to help you get the most out of your Viking experience!</span></p><p><br></p>

Care Instructions

<h3 id="warranty-coverage"><strong><span style="font-family: Inter;">Warranty Coverage<br></span></strong></h3><p><span style="font-family: Inter;">We&apos;re committed to providing peace of mind to our customers. We proudly offer a 5-year warranty on the Viking vessel and a 2-year warranty on the Viking chiller. </span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="filing-a-warranty-claim"><strong><span style="font-family: Inter;">Filing a Warranty Claim</span></strong></h3><p id="isPasted"><span style="font-family: Inter;">Should you encounter any issues covered under the warranty period, please follow the procedures listed below to initiate a warranty claim:</span></p><p><span style="font-family: Inter;">1. Email our dedicated support team at <a data-fr-linked="true" href="mailto:support@thenordicwave.com">support@thenordicwave.com</a>, providing the following information:</span></p><ul><li style="font-size: 16px; font-family: Inter;">At least one clear picture of the warranty claim</li><li style="font-size: 16px; font-family: Inter;">Detailed description of the warranty claim and how it occurred (if known)</li><li style="font-size: 16px; font-family: Inter;">Product Name</li><li style="font-size: 16px; font-family: Inter;">Order Number</li><li style="font-size: 16px; font-family: Inter;">Order Name</li><li style="font-size: 16px; font-family: Inter;">Purchase Date</li><li style="font-size: 16px; font-family: Inter;">Contact Information</li></ul><p><span style="font-family: Inter;">2. Please allow up to 48 business hours for a response; however, we often respond much faster. If you have any questions, concerns, or comments regarding our warranty policy, please contact our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a>.</span></p><p><span style="font-family: Inter;">3. Once your warranty claim has been approved, our Customer Support Team will provide you with a Return Authorization (RA) number along with comprehensive instructions.</span></p><p><span style="font-family: Inter;">4. Securely package the item either in its original packaging or in a suitable alternative to ensure its safe transportation.</span></p><p><span style="font-family: Inter;">5. Ship the return package to the address provided by our Customer Support Team, ensuring that the RA number is clearly indicated on the package for easy identification.</span></p><p><span style="font-family: Inter;"><strong>Please Note:&#xA0;</strong>Customers are always responsible for the cost of shipping to return their items to Nordic Wave. Nordic Wave will cover the cost of shipping back to the customer. Customers are responsible for all shipping costs for Expedited shipping options.</span></p><p><span style="font-family: Inter;">6. Upon receipt of the returned item, our team will inspect it to verify its adherence to our warranty eligibility criteria. Please allow up to 7-10 business days for a warranty claim to be processed and completed from the time Nordic Wave receives it.</span></p><p><span style="font-family: Inter;">7. You will receive an email notification once your warranty claim has been processed, along with the tracking number of the replacement item.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="expired-warranty"><span style="font-family: Inter;"><strong>Expired Warranty</strong></span></h3><p><span style="font-family: Inter;">Although your warranty has expired, we encourage you to reach out to our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a>. They will assess your situation and provide potential options available to you.</span></p>

Warranty

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Learn more about the unique features and cool aspects of the Viking that also provides in-depth product information.

The Viking Cold Plunge

Materials

Assembly

Care Instructions

Warranty