<h3 id="viking-vessel">Viking Vessel</h3>The Viking vessel is built with strong HDPE (High Density Poly Ethylene), known for its durability and impact resistance .The vessel is insulated with two-inch thick walls, preventing any condensation or sweating. <h3 id="isPasted">Chiller</h3>The Chiller is constructed from powder-coated marine aluminum, ensuring exceptional corrosion resistance. This feature enables the chiller to endure various environmental conditions, with the exception of freezing temperatures. <h3 id="isPasted">The Viking Companion Phone Holder</h3>The Viking Companion Phone Holder features a 14-inch arm made from durable aluminum. It provides sturdy support for your phone, ensuring stability and reliability throughout your cold plunge sessions.

Materials

Information about how to assemble your items.

<h3 id="the-viking-assembly-guide">The Viking Assembly Guide </h3>Assembling your Viking product should be a breeze, and we&apos;re here to ensure that your experience is as smooth as possible. Here&apos;s what you need to know before you begin:<ul><li style="font-size: 16px; font-family: Inter;">No tools are required, saving you time and hassle.</li><li style="font-size: 16px; font-family: Inter;">Have another adult assist you in transporting it to your desired location.</li><li style="font-size: 16px; font-family: Inter;">Watch the video below for proper installation.</li></ul> <h3 id="isPasted">Book Your Personalized Installation Video Call&#xA0; </h3><ul><li style="font-size: 16px; font-family: Inter;">Sign up <a href="https://calendly.com/nordic-wave/virtualsetup?from=slack&amp;month=2024-03">here&#xA0;</a>to <span id="isPasted" style="color: rgb(26, 26, 26); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">book a personalized one-on-one video call with one of our knowledgeable Nordic Wave experts. During this call, they will guide you through the entire setup process for your new Viking Cold Plunge. Our team will explain maintenance procedures and best practices to maximize your cold plunge experience. </li></ul> <h3 id="isPasted">Assembly Video</h3>Check out our video for step-by-step guidance on assembling your Viking with ease.<iframe width="100%" src="https://www.youtube.com/embed/aU5Q5Ugp3ic?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> <h3 id="how-to-change-the-filter">How To Change the Filter</h3><iframe width="100%" src="https://www.youtube.com/embed/gTesjwhyhfA?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> <h3 id> </h3><h3 id="missing-parts-solution">Missing Parts Solution</h3>If you&apos;ve identified a missing part, please contact our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a> immediately so that we can arrange to ship the missing items to you.

Assembly

Information about caring for your products.

<h3 id="isPasted">What Do Bubbles Mean? </h3><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;">The bubbles flowing into the Viking are intentional. Nordic Wave chillers are equipped with an Ozone generator, and the bubbles you see are the residual ozone remaining after the water has absorbed as much of this oxidizing agent as possible. Ozone (O3) is a powerful disinfectant that is 50% stronger and works over three times faster than chlorine.</div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;">&#xA0;</div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;">It&apos;s important to note that bubbles are not just a random occurrence; rather, they serve as valuable indicators of the health and functionality of your chiller system. When you observe bubbles rising from the top port, it&apos;s actually a positive sign. Here&apos;s why:</div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><ol><li style="font-family: Inter;">Priming Confirmation: The presence of bubbles indicates that your chiller is adequately primed, ensuring optimal performance.</li><li style="font-family: Inter;">Filter Status: Clean, unobstructed filters allow water to flow smoothly through the system, resulting in the formation of bubbles. Thus, when you see bubbles, it&apos;s an indication that your filter is in good condition.</li><li style="font-family: Inter;">Optimal Water Flow: Bubbles also signal that water flow within the vessel is at its peak efficiency, which is crucial for maintaining the desired temperature and overall functionality of your Viking.</li></ol></div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;">However, if you do not observe any bubbles, it&apos;s essential to take prompt action. The absence of bubbles suggests potential issues that require attention. Here&apos;s what you should do:</div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><ol><li style="font-family: Inter;">Filter Replacement:&#xA0;Immediately replace the filter to ensure unimpeded water flow and prevent any further complications.</li><li style="font-family: Inter;">Hose Inspection:&#xA0;Check for any clogs or kinks in your hoses, as these can disrupt the flow of water and hinder the performance of your chiller system.</li></ol></div><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;">In summary, remember this simple rule: Bubbles are good; no bubbles are cause for concern. By staying vigilant and proactive in monitoring your Viking, you can ensure its continued smooth operation and longevity.</div> <h3 id="regular-cleaning-routine">Regular Cleaning Routine </h3>Keeping your Viking in top-notch condition is essential for maximizing its longevity and performance. We highly recommend changing the water in your Viking at least once a month to ensure optimal cleanliness. This simple step helps prevent the buildup of bacteria and maintains water quality. Additionally, it is crucial that you replace the water filter during this time to ensure efficient filtration and a refreshing experience every time you use your Viking. <h3 id="outdoor-suitability">Outdoor Suitability </h3>Our products are specifically designed to withstand outdoor environments. Whether you&apos;re enjoying your Viking in the backyard, on the patio, or by the poolside, you can trust that it&apos;s built to endure the elements. <h3 id="prevent-fading">Prevent Fading</h3><ul><li id="isPasted" style="font-size: 16px; font-family: Inter;">Maintain a regular cleaning schedule to remove dirt, dust, and debris that can contribute to fading over time.</li><li style="font-size: 16px; font-family: Inter;">Avoid using abrasive chemicals or harsh cleaning agents, as these can strip away protective coatings and accelerate fading.</li></ul><div style="color: rgb(34, 34, 34); font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;">&#xA0;</div>For more detailed information on cleaning and maintenance procedures, be sure to check out our <a href="https://cdn.shopify.com/s/files/1/0652/0812/3642/files/MAINTENANCE_CARE.pdf?v=1688756212" rel="noopener noreferrer" target="_blank">Maintenance and Care Guide</a> or reach out to our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a>. We&apos;re here to help you get the most out of your Viking experience!

Care Instructions

<h3 id="warranty-coverage">Warranty Coverage </h3>We&apos;re committed to providing peace of mind to our customers. We proudly offer a 5-year warranty on the Viking vessel and a 2-year warranty on the Viking chiller. <h3 id="filing-a-warranty-claim">Filing a Warranty Claim</h3>Should you encounter any issues covered under the warranty period, please follow the procedures listed below to initiate a warranty claim:1. Email our dedicated support team at <a data-fr-linked="true" href="mailto:support@thenordicwave.com">support@thenordicwave.com</a>, providing the following information:<ul><li style="font-size: 16px; font-family: Inter;">At least one clear picture of the warranty claim</li><li style="font-size: 16px; font-family: Inter;">Detailed description of the warranty claim and how it occurred (if known)</li><li style="font-size: 16px; font-family: Inter;">Product Name</li><li style="font-size: 16px; font-family: Inter;">Order Number</li><li style="font-size: 16px; font-family: Inter;">Order Name</li><li style="font-size: 16px; font-family: Inter;">Purchase Date</li><li style="font-size: 16px; font-family: Inter;">Contact Information</li></ul>2. Please allow up to 48 business hours for a response; however, we often respond much faster. If you have any questions, concerns, or comments regarding our warranty policy, please contact our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a>.3. Once your warranty claim has been approved, our Customer Support Team will provide you with a Return Authorization (RA) number along with comprehensive instructions.4. Securely package the item either in its original packaging or in a suitable alternative to ensure its safe transportation.5. Ship the return package to the address provided by our Customer Support Team, ensuring that the RA number is clearly indicated on the package for easy identification.Please Note:&#xA0;Customers are always responsible for the cost of shipping to return their items to Nordic Wave. Nordic Wave will cover the cost of shipping back to the customer. Customers are responsible for all shipping costs for Expedited shipping options.6. Upon receipt of the returned item, our team will inspect it to verify its adherence to our warranty eligibility criteria. Please allow up to 7-10 business days for a warranty claim to be processed and completed from the time Nordic Wave receives it.7. You will receive an email notification once your warranty claim has been processed, along with the tracking number of the replacement item. <h3 id="expired-warranty">Expired Warranty</h3>Although your warranty has expired, we encourage you to reach out to our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a>. They will assess your situation and provide potential options available to you.

Warranty

Please be aware that any issues resulting from failure to winterize your Viking properly are not covered under warranty. This includes damage to the vessel, chiller, or any other components caused by exposure to cold weather conditions.General rule o

<span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;">Please be aware that any issues resulting from failure to winterize your Viking properly are not covered under warranty. This includes damage to the vessel, chiller, or any other components caused by exposure to cold weather conditions.<span id="isPasted" style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;"> General rule of thumb: If your nightly temperature falls below freezing, you&apos;ll need to follow the winterization guide. Here are some key winterization steps: Step 1: Power Down the Chiller <ul style="color: rgb(34, 36, 39); font-family: &quot;Helvetica Neue&quot;, Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-weight: 400; font-family: Inter; font-size: 16px;">Before starting the drainage process, ensure the entire plunge system is powered down for safety.</li></ul><span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;">Step 2: Drain the Viking <ul style="color: rgb(34, 36, 39); font-family: &quot;Helvetica Neue&quot;, Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Ensure all of the water is drained from the Viking to prevent freezing and potential damage.</li><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Open drainage valves or plugs to allow water to flow out.</li></ul><span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;">Step 3: Remove the Inlet and Outlet Hoses <ul style="color: rgb(34, 36, 39); font-family: &quot;Helvetica Neue&quot;, Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Disconnect the inlet and outlet hoses from the Viking unit.</li><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Flush out the hoses to ensure they are clean for storing during the winter months.</li></ul><span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;">Step 4: Drain the Chiller <ul style="color: rgb(34, 36, 39); font-family: &quot;Helvetica Neue&quot;, Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Remove the blue filter housing and filter.</li><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Gently tilt your chiller to allow water to flow out through the &quot;In&quot; and &quot;Out&quot; ports.</li><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Optionally, use a wet vacuum to ensure all water is properly removed from the chiller.</li></ul><span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;">Step 5: Carefully Store the Chiller, Viking, and Hose Accessories <ul style="color: rgb(34, 36, 39); font-family: &quot;Helvetica Neue&quot;, Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Find a dry place to store the chiller, Viking unit, and hose accessories until you are ready to use them again.</li><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Consider covering these items to keep them clean during storage.</li></ul><span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;"> If you have any questions or need assistance with the winterization process, feel free to contact our customer support team at <a href="mailto:support@thenordicwave.com" style="color: rgb(17, 85, 204);" target="_blank">support@thenordicwave.com</a>. We&apos;re here to help ensure that your cold plunge continues to provide you with the utmost satisfaction.<span style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: &quot;Playfair Display&quot;, Georgia, Times, &quot;Times New Roman&quot;, serif; font-weight: 500;">

How to Prepare The Viking for Winter

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Learn more about the unique features and cool aspects of the Viking that also provides in-depth product information.

The Viking Cold Plunge

Materials

Assembly

Care Instructions

Warranty

How to Prepare The Viking for Winter