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FAQ's

Find answers to our most common questions.

What are the white rubber stoppers for?

1. Assist with Maintenance Tasks: When performing maintenance on equipment, such as changing or retaping any of the valves on the Viking Vessel, the rubber stoppers can be used to temporarily block the ports from the inside. This eliminates the need

What is the spare flow meter?

Our Viking Gen 2 will come with a spare flow meter. The flow meter is a gauge that is inserted into the filter housing with the purpose of monitoring the total intake of the chiller unit. Without an accurate reading of the intake, the unit will not f

Gen 1 vs. Gen 2

Both the Gen 1 and Gen 2 come with the same model Viking Tub. Both generation chillers will also come equipped with an Ozone generator that automatically cleans and disinfects the water. Ozone is a power disinfectant that works over 3x faster and is

How much does the Viking Vessel weigh when full of water?

The Viking can hold up to 95 gallons, but we recommend filling it with approximately 70 gallons of water when plunging. The total weight with 70 gallons is around 673 pounds.

How do I drain the Viking?

The Viking features a sloped floor design for effortless draining. A drain valve is located at the bottom port, allowing you to connect a garden hose for easy water removal. When it's time to drain the unit, follow these steps:. Please note that afte

Will the Viking fit through doorways or on a balcony?

All Viking Cold Plunge models are designed to fit through standard 31" doorways, making them ideal for apartments, balconies, and other compact spaces. When choosing a model, consider your space's size, layout, and weight capacity to ensure the best

What are the bottom and internal dimensions of the Viking?

The floor of the Viking has a length of 24" and width of 19". The internal dimensions of the Viking are 32"x26"x37" (WDH)

How do I connect my Gen 2 Chiller to the Mobile App?

To connect your Gen 2 Chiller to the Tuya Smart App, follow these steps:. Prepare Your Device:. Download the Tuya Smart App:. Enable Wi-Fi Pairing on the Chiller:. Pair the Chiller with the Tuya Smart App:. Confirm Successful Connection:. If you expe

How do I ensure Dual Mode is activated?

To enable Dual Mode for your Gen 2 Chiller within the Tuya Smart App, follow these steps:. Lock the Chiller:. Access Factory Settings:. Enable Hot and Cold Mode:. 🚨 Important: Enabling dual mode is crucial during ambient temperatures below freezing