<h2 id="shipping--delivery-information">Shipping &amp; Delivery Information</h2>At Nordic Wave, we aim to provide a seamless shopping experience from start to finish. Here&apos;s what you need to know about shipping and delivery:<h2 data-end="358" data-start="332" id="isPasted">Shipping Coverage</h2><ul><li data-end="358" data-start="332" style="font-family: Inter;">We currently ship within the Contiguous United States.</li><li data-end="358" data-start="332" style="font-family: Inter;">White Glove Delivery is available in select zip codes (see attached document for details below). If your zip code is not included, your order will default to FedEx Standard LTL Freight - By Appointment.&#xA0;<a data-mce-href="https://cdn.shopify.com/s/files/1/0652/0812/3642/files/FedEx_-_NO_WHITE_SERVICE_AVAILABLE.pdf?v=1730303975" href="https://cdn.shopify.com/s/files/1/0652/0812/3642/files/FedEx_-_NO_WHITE_SERVICE_AVAILABLE.pdf?v=1730303975">FEDEX WHITE GLOVE DELIVERY EXCLUSIONS</a></li></ul><h2 id="isPasted">Delivery Service Levels</h2><ol><li style="font-family: Inter;">FedEx Standard LTL Freight - By Appointment | FREE - Delivery to the ground level (front door, back door, or garage). - Appointment required (scheduled with the carrier). - No signature required. </li><li style="font-family: Inter;">&#xA0;FedEx Premium LTL Freight - White Glove Service | $199 Flat Rate - Two-person delivery team for larger or heavier items. - Placement in room of choice with an appointment. - Up or down 2 flights of stairs is the maximum allowed. - Packaging removal is included, assembly is not.</li></ol>Lead Time:&#xA0;Our current lead time is within 2-3 weeks. &#xA0;Delivery Time: Once your order has been fulfilled, shipping typically takes around 4-10 days depending on your location.Delivery Day:&#xA0;Between 24 to 48 hours prior to your expected delivery date, the shipping carrier will contact the phone number you have provided to arrange a delivery appointment. After 3 days of storage, fees that you are responsible for will begin to apply for every day that the shipment is held. Before delivery, outstanding storage charges must be paid. You will not be able to schedule delivery prior to this payment. Please ensure someone is available at home during the scheduled delivery time, as the carrier will be unable to deliver your Viking otherwise.<h2 id="storage">Storage:</h2>When, through no fault of Carrier, freight is held in Carrier&#x2019;s possession by reason or act or omission of Consignor/Consignee or Owner, or for custom clearance or inspection, such freight will be considered stored and the following charges per shipment will apply:<ul><li style="font-size: 16px; font-family: Inter;">When freight is held by Carrier:&#xA0;$4.48 per cwt. per each 24 hours, subject to the following minimum and maximum charges:<ul style="font-size: initial; font-family: initial;"><li style="font-size: 16px; font-family: Inter;">Minimum charge, LTL, $44.00 per shipment per each 24 hours, but not less than $157.00 per shipment.</li><li style="font-size: 16px; font-family: Inter;">Minimum charge, TL, Volume, Exclusive Use or Capacity Load, $312.00 per shipment.</li><li style="font-size: 16px; font-family: Inter;">Maximum charge, LTL and/or TL, or per pup if more than one pup or if a vehicle is used:<ul style="font-size: initial; font-family: initial;"><li style="font-size: 16px; font-family: Inter;">$312.00 for the first 24 hours or fraction thereof.</li><li style="font-size: 16px; font-family: Inter;">$471.00 for the second 24 hours or fraction thereof.</li><li style="font-size: 16px; font-family: Inter;">$626.00 for the third and each succeeding 24 hours or fraction thereof. </li></ul></li></ul></li><li style="font-size: 16px; font-family: Inter;">When freight is placed in a public warehouse:$6.25 per cwt. per each 24 hours, subject to the following minimum and maximum charges:<ul style="font-family: initial; font-size: initial;"><li style="font-size: 16px; font-family: Inter;">Minimum charge, LTL and/or TL, $157.00.</li><li style="font-family: Inter; font-size: 16px;">Maximum charge, LTL and/or TL, or per pup or a vehicle if more than one pup is used, $1,773.00.</li></ul></li></ul>Storage charges will begin accruing at 12:01 a.m. the first business day following arrival notice (see Item 750 for definition of arrival notice) to Consignor/Consignee, except no charges will apply on deliveries if actual tender of delivery is made within 24 hours after such notice of arrival has been given, nor on day of actual delivery. Storage charges will only be applicable on the actual number of business days such shipment is stored. When a shipment is placed on hand, storage charges begin the next business day after Notice of Refused or On Hand Freight has been sent.Extent of FedEx Premium White Glove Delivery:<ul><li style="font-family: Inter; font-size: 16px;">Delivery to any room of choice with a 2-hour appointment window, along with the option for packaging removal and/or those requiring a 2-person delivery.</li><li style="font-family: Inter; font-size: 16px;">Up or down 2 flights of stairs is the maximum allowed.</li><li style="font-family: Inter; font-size: 16px;">Packaging removal is included, assembly is not.</li></ul><h2 id="tracking-your-order">Tracking Your Order</h2><ol><li style="font-family: Inter; font-size: 16px;">Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. </li><li style="font-family: Inter; font-size: 16px;">To track your order, simply click on the &quot;View Your Order&quot; button within the email. This will redirect you to our website, where you can view the latest status of your package. </li><li style="font-family: Inter; font-size: 16px;">If you require additional assistance in tracking your order or have any questions, feel free to reach out to our <a data-mce-href="https://thenordicwave.com/pages/contact" href="https://thenordicwave.com/pages/contact">Customer Support Team</a>.</li></ol>

Shipping

<h2 dir="ltr" id="isPasted">REFUND POLICY &#x2013; Viking Cold Plunge </h2>We are committed to ensuring your complete satisfaction with your purchase of the Viking Cold Plunge. If you need to return your unit, please see below for our refund process and policy.&#xA0;Eligibility Criteria: Returns are only accepted for new units. Refurbished units do not qualify for refunds.&#xA0;Return Window: You must contact our customer support team within 15 days of your product delivery to initiate the return process. Restocking Fee: A restocking fee of 15% of the final price will apply to all returns. This fee helps offset the costs associated with the return.&#xA0; Packaging Responsibility:&#xA0;The customer is responsible for packaging the product securely for return. Failure to properly package the return can result in refund denial.&#xA0; Return Procedure:<ol><li dir="ltr" style="text-decoration: none; font-family: Inter;">Contact Us: Initiate the return within 15 days of delivery. Contact&#xA0;<a href="mailto:support@thenordicwave.com" style="text-decoration:none;">support@thenordicwave.com</a>.&#xA0;</li><li dir="ltr" style="text-decoration: none; font-family: Inter;">Product Condition: Ensure the product is in its original condition and packaging. If you do not have the original packaging, you are responsible for purchasing new materials</li><li dir="ltr" style="text-decoration: none; font-family: Inter;">Inspection: We will inspect the returned product upon receipt. Please allow up to 10 business days for the inspection to be completed.&#xA0;</li><li dir="ltr" style="text-decoration: none; font-family: Inter;">Refund Process: Once we receive and inspect the returned product, we will initiate the refund, minus the restocking fee.&#xA0;</li></ol><h2 dir="ltr" id="reasons-for-refund-denial">Reasons for Refund Denial</h2>Refunds may be denied if:<ul><li dir="ltr" style="font-family: Inter; font-size: 16px;">The product is not returned within the specified return window.</li><li dir="ltr" style="font-family: Inter; font-size: 16px;">The product is not in its original condition, is damaged, or is missing parts.</li><li dir="ltr" style="font-family: Inter; font-size: 16px;">The product is returned without proper packaging.</li><li dir="ltr" style="font-family: Inter; font-size: 16px;">The product does not meet the eligibility criteria (e.g., refurbished units).</li></ul>Damages and Issues: Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. Refund Process: We will notify you upon receiving and inspecting your return. If approved, your refund will be processed to your original payment method within 10 business days, though it may take additional time for your bank or credit card company to finalize the transaction. For any questions regarding our refund policy, please contact&#xA0;<a href="mailto:support@thenordicwave.com" style="text-decoration:none;">support@thenordicwave.com</a>.REFUND POLICY &#x2013; Accessory items:&#xA0;Accessory items cannot be returned upon receival, once the package/item is used, they are not refundable and are not eligible to return.

Returns & Exchanges

Information about order changes and cancellations.

<h3 id="isPasted">Changes and Cancellation Process</h3>We allow requests for order modifications and cancellations on any unfulfilled&#xA0;orders.1. Contact our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank" id="isPasted"></a><a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a> immediately before your order ships out to request changes or cancellations.2. Have your order number and specific instructions ready when contacting us.3. We&apos;ll keep you informed throughout the process, providing timely updates on your request.4. Once processed, we&apos;ll confirm any changes or cancellations made to your order.

Changes & Cancellations

<h3 id="accepted-payment-types">Accepted Payment Types</h3>We offer a variety of convenient payment options to suit your preferences. You can pay for your order using:<ul><li style="font-size: 16px;">Debit or credit cards</li><li style="font-size: 16px;">PayPal</li><li style="font-size: 16px;">Google Pay</li><li style="font-size: 16px;">Shop Pay</li><li style="font-size: 16px;">True Med</li></ul> <h3 id="buy-now-pay-later-options">Buy Now, Pay Later Options</h3>We understand the importance of flexibility when it comes to payments. We offer Shop Pay Installments, giving you the choice to pay in full at checkout or split your purchase into regular payments. <h3 id="lay-by-alternatives">Lay-by Alternatives</h3>While we don&apos;t offer lay-by options currently, you can still enjoy the convenience of spreading your payments with Shop Pay Installments. <h3 id="surcharges">Surcharges</h3>There are no additional surcharges when you purchase with us. However, please be aware that using certain payment methods, such as credit cards and Shop Pay Installments, may incur monthly interest. For further clarification, we recommend reaching out to the respective payment providers directly.<h3 id> </h3><h3 id="gift-receipts">Gift Receipts</h3>Planning to send a gift? We&apos;ve got you covered. Simply connect with our <a href="https://thenordicwave.com/pages/contact" id="isPasted" rel="noopener noreferrer" target="_blank">Customer Support Team</a>, and they&apos;ll be happy to assist you with providing a gift receipt for your purchase.

Payment

We are pleased to offer you a Limited Manufacturer's Warranty that covers specific defects or malfunctions that may occur with your Nordic Wave Viking Cold Plunge System, subject to the terms and conditions outlined below. This warranty is provided t

<h2 id="isPasted">Limited Manufacturer&apos;s Warranty </h2>We are pleased to offer you a Limited Manufacturer&apos;s Warranty that covers specific defects or malfunctions that may occur with your Nordic Wave Viking Cold Plunge System, subject to the terms and conditions outlined below. This warranty is provided to offer peace of mind for your purchase; however, it is important to understand the scope and limitations of the coverage.If your product is damaged during shipping, please notify our customer service team within&#xA0;7 days of delivery at support@thenordicwave.com, providing photos and relevant information. Failure to report shipping damage within this timeframe may result in the denial of a warranty claim.Upon purchase, Nordic Wave customers receive a&#xA0;5-Year Limited Warranty applicable solely to&#xA0;non-commercial, in-home, or residential use of the Viking Cold Plunge vessel or tub. This warranty covers defects in materials and workmanship under normal use conditions. Please note that this warranty&#xA0;specifically excludes the water chiller, which is addressed separately below.<h2 id="warranty-for-vesseltub">Warranty for Vessel/Tub</h2>Nordic Wave guarantees that the vessel or tub will remain free from cracks and material defects when used for its intended purpose and maintained according to the provided guidelines. This coverage applies only if the product is installed, operated, and maintained as directed in the user manual. The warranty&#xA0;does not cover damage resulting from:<ul type="disc"><li>Improper installation or relocation</li><li>Misuse, abuse, or accidents</li><li>Unauthorized modifications</li><li>Failure to perform reasonable and necessary maintenance</li></ul>Additionally, any damage caused to&#xA0;surrounding surfaces, structures, or furnishings resulting from the proper or improper use of the Viking Cold Plunge System is&#xA0;not covered by this warranty. Customers are advised to take precautions to prevent water damage to surrounding areas.<h2 id="warranty-for-water-chiller">Warranty for Water Chiller</h2>The water chiller component is covered by a&#xA0;1-Year Limited Warranty from the date of delivery. To maintain warranty coverage for the water chiller, customers must adhere to all maintenance steps outlined in the user manual, including&#xA0;regular filter replacement (must use Nordic Wave filters)&#xA0;and&#xA0;ensuring proper water quality.Failure to follow the maintenance guidelines for the water chiller, including neglecting filter replacement, will result in the&#xA0;voiding of the warranty for this component. Nordic Wave is not responsible for damage or malfunctions caused by improper maintenance or neglect.<h2 id="warranty-limitations">Warranty Limitations</h2>This Limited Warranty applies&#xA0;only to the original purchaser (or the original owner if the product was given as a gift) and covers defects discovered within the applicable warranty period. The warranty is&#xA0;non-transferable and does not cover any defects or damages that occur outside of the warranty period.Nordic Wave reserves the right to deny any warranty claims that do not meet the terms and conditions outlined in this policy. For further assistance or clarification regarding your warranty coverage, please contact our customer support team.<h2 id="warranty-exclusions">Warranty Exclusions</h2><ol type="1" start="1"><li>Misuse or Abuse -&#xA0;The warranty does not cover damage resulting from misuse or abuse of the Viking Cold Plunge System. Misuse includes, but is not limited to, using the system for purposes other than its intended use or subjecting it to conditions that exceed its designed capacity. Damage caused by improper use is considered outside the scope of warranty coverage. Nordic Wave is not responsible for any personal injury or property damage that occurs as a result of misuse or abuse.</li></ol><ol type="1" start="2"><li>Modifications to the Original Product&#xA0;- Any unauthorized modifications, repairs, or alterations to the Viking Cold Plunge System will void the warranty. This includes modifications to the electrical chiller unit or any components of the system. Such changes can compromise the safety and functionality of the product, and Nordic Wave is not responsible for any resulting damage or malfunctions. Repairs must be conducted by a certified technician approved by Nordic Wave. Use of non-approved service providers will render the warranty void.</li></ol><ol type="1" start="3"><li>Neglect or Lack of Maintenance -&#xA0;Proper maintenance is essential for the long-term performance of the Viking Cold Plunge System. The warranty does not cover damage resulting from neglect, such as failing to replace filters, maintain water quality, or follow cleaning protocols outlined in the user manual. Warranty does not cover any damage to the system if any 3rd party replacement filters are used. Filters must be purchased directly from Nordic Wave. Customers are responsible for adhering to maintenance guidelines to ensure warranty protection. Neglecting routine maintenance may also result in performance issues that could cause damage to surrounding property. Nordic Wave is not liable for such damage.</li></ol><ol type="1" start="4"><li>Delayed Installation&#xA0;- Each Viking Cold Plunge system is rigorously tested before shipment to ensure that all components are functioning properly. As part of this testing process, the chiller may retain residual water. Therefore, it is critical that customers&#xA0;install and operate their unit within 30 days of delivery to avoid potential issues related to improper storage. Failure to install and run the unit within this 30-day window can result in conditions such as mildew, mold, or stagnant water buildup, particularly in the chiller. These conditions are not covered under the warranty, as they are considered a result of delayed installation and maintenance by the customer. Customer Responsibility: To maintain warranty coverage, customers must:<ol type="1"><li>Install the Viking Cold Plunge system within 30 days of delivery.</li><li>Follow the installation and maintenance instructions provided in the user manual.</li><li>Ensure that the system is properly cleaned and sanitized prior to use.</li></ol></li></ol>Exclusions: Warranty claims related to mildew, mold, or water stagnation resulting from:<ol><li> <ol><li>Failure to install the system within 30 days.</li><li>Improper storage conditions (e.g., exposure to extreme temperatures or humidity).</li><li>Lack of regular cleaning and maintenance.</li></ol></li></ol>If installation is delayed for any reason beyond 30 days, Nordic Wave recommends performing a&#xA0;complete system flush and&#xA0;sanitization before operating the unit. Failure to do so may compromise the system&apos;s performance and void warranty coverage.Our goal at Nordic Wave is to ensure that your cold plunge experience is safe and enjoyable. Prompt installation and regular maintenance are essential steps to preserve the quality and longevity of your system.<ol type="1" start="5"><li>Damage Caused by Natural Disasters or Environmental Factors -&#xA0;Nordic Wave is not responsible for damage resulting from natural disasters or environmental factors, including hurricanes, earthquakes, floods, tornadoes, mudslides, heatwaves, and similar events. To protect your system during such occurrences, we recommend unplugging the electrical chiller unit and isolating water supply lines. The warranty does not cover any damage resulting from failure to take reasonable precautions during such events. </li><li>Tampering -&#xA0;The warranty is void if there is evidence of tampering with the Viking Cold Plunge System. This includes unauthorized troubleshooting or repair attempts on the electrical chiller unit. Repairs should only be conducted by certified technicians to preserve warranty coverage. Any attempt to disassemble or modify the system without authorization from Nordic Wave will result in the warranty being immediately voided. </li><li>Damage Due to Drops -&#xA0;The warranty does not cover physical damage caused by drops, impacts, or mishandling of the Viking Cold Plunge System or any of its components. This includes cracked or broken parts resulting from improper handling or transportation. Nordic Wave is not responsible for damages caused by mishandling during installation or relocation by the customer or third-party service providers. </li><li>Damage Due to Accidents or External Factors -&#xA0;Damage caused by accidents or external factors is not covered under the warranty. This includes, but is not limited to, damage from fire, voltage fluctuations, vandalism, water intrusion, sand, or insects. Customers are responsible for taking preventative measures to safeguard the system from such risks. Nordic Wave disclaims any liability for damages resulting from failure to take necessary precautions to protect the system from external risks. </li><li>Damage to the product caused by shipping or transportation -&#xA0;At Nordic Wave, we strive to ensure that our products are delivered in excellent condition. However, damage caused during shipping or transportation must be reported within&#xA0;7 days of delivery. To process a claim for shipping damage, the following steps are required:<ul type="disc"><li>Inspect the product upon receipt and note any visible damage on the delivery receipt.</li><li>Submit a claim by contacting Nordic Wave&apos;s customer service team within the 7-day period, providing detailed photos of the damaged product, packaging, and shipping label.</li><li>Retain all packaging materials until the claim is resolved.</li><li>Exclusions:</li></ul>Damage reported after 7 days or without proper documentation (e.g., photos, delivery receipt) may not be covered under this warranty. </li><li>Failure to Present Proof of Purchase -&#xA0;The customer does not present a copy of the purchase invoice. To process any warranty claim, proof of purchase is required. This can include:<ul type="disc"><li>A copy of the original purchase invoice.</li><li>A receipt from an authorized Nordic Wave retailer.</li><li>An order confirmation email from Nordic Wave.</li></ul></li></ol>Failure to present proof of purchase will result in the denial of the warranty claim. We encourage all customers to retain their purchase documents for future reference.If you&#x2019;ve lost your purchase invoice, please contact Nordic Wave Customer Support with your order number or account details, and we will do our best to assist in verifying your purchase.<h2 id="protect-your-investment">Protect Your Investment</h2>The Viking Cold Plunge System is a premium product designed for long-term use. To ensure its longevity and maintain warranty coverage, customers must follow all installation, maintenance, and usage guidelines provided by Nordic Wave. Failure to do so may result in denied warranty claims. Nordic Wave reserves the right to refuse warranty coverage for any claims that fall outside of these guidelines.Nordic Wave&#x2019;s liability under this warranty is limited to the repair or replacement of defective components, as determined by Nordic Wave at its sole discretion. Under no circumstances shall Nordic Wave be liable for incidental, consequential, or indirect damages arising from the use or inability to use the product.<h2 id="nordic-wave-chiller-repair-or-replacement-shipping-policy">Nordic Wave Chiller Repair or Replacement Shipping Policy</h2>If your Nordic Wave Chiller requires repair or replacement under our warranty policy, customers are responsible for a flat&#xA0;$250 shipping and packaging fee. This fee covers the cost of professional packaging and shipping in all directions. Before we can initiate the repair process, this invoice must be completed in full. Once the payment is received, we will provide the necessary packaging materials and shipping instructions to ensure your unit is safely transported for service.<h2 id="warranty-nullification-due-to-third-party-freight-forwarding">Warranty Nullification Due to Third-Party Freight Forwarding</h2><ul><li>The warranty is null and void if the product is transported, reshipped, or handled by a third-party freight forwarder.</li><li>We are not responsible for damages, defects, or losses that occur after the product has been transferred to a freight forwarder or secondary shipping provider.</li><li>Customers who choose to use a freight forwarder assume all risks related to the transportation, handling, and condition of the product.</li></ul>

Warranty Policy

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Information about Shipping, Returns & Exchanges, Changes & Cancellations, and Payment.

Order Information

Shipping

Returns & Exchanges

Changes & Cancellations

Payment

Warranty Policy