<h3 id="isPasted">Shipping &amp; Delivery Information</h3>At Nordic Wave, we aim to provide a seamless shopping experience from start to finish. Here&apos;s what you need to know about shipping and delivery:Coverage: We currently ship within the Contiguous US.Lead Time:&#xA0;Our current lead time is within 1-2 weeks.&#xA0;Delivery Time:&#xA0;Once your order has been fulfilled, shipping typically takes around 4-10 days depending on your location.Delivery Day:&#xA0;Between 24 to 48 hours prior to your expected delivery date, the shipping carrier will contact the phone number you have provided to arrange a delivery appointment. Please ensure someone is available at home during the scheduled delivery time, as the carrier will be unable to deliver your Viking otherwise. <h3 id="isPasted">Tracking Your Order</h3>1. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.2. To track your order, simply click on the &quot;View Your Order&quot; button within the email. This will redirect you to our website, where you can view the latest status of your package.3. If you require additional assistance in tracking your order or have any questions, feel free to reach out to our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a>.&#xA0;

Shipping

REFUND POLICY &#x2013; Viking Cold Plunge We are committed to ensuring your complete satisfaction with your purchase of the Viking Cold Plunge. If you need to return your unit, please see below for our refund process and policy.&#xA0;Eligibility Criteria: Returns are only accepted for new units. Refurbished units do not qualify for refunds.&#xA0;Return Window: You must contact our customer support team within 15 days of your product delivery to initiate the return process. Restocking Fee: A restocking fee of 15% of the final price will apply to all returns. This fee helps offset the costs associated with the return.&#xA0; Packaging Responsibility: The customer is responsible for packaging the product securely for return. Failure to properly package the return can result in refund denial.&#xA0; Return Procedure:<ol><li dir="ltr" style="text-decoration:none;">Contact Us: Initiate the return within 15 days of delivery. Contact&#xA0;<a href="mailto:support@thenordicwave.com" style="text-decoration:none;">support@thenordicwave.com</a>.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Product Condition: Ensure the product is in its original condition and packaging. If you do not have the original packaging, you are responsible for purchasing new materials</li><li dir="ltr" style="text-decoration:none;">Inspection: We will inspect the returned product upon receipt. Please allow up to 10 business days for the inspection to be completed.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Refund Process: Once we receive and inspect the returned product, we will initiate the refund, minus the restocking fee.&#xA0;</li></ol>Reasons for Refund Denial: Refunds may be denied if:<ul><li dir="ltr" style="text-decoration:none;">The product is not returned within the specified return window.</li><li dir="ltr" style="text-decoration:none;">The product is not in its original condition, is damaged, or is missing parts.</li><li dir="ltr" style="text-decoration:none;">The product is returned without proper packaging.</li><li dir="ltr" style="text-decoration:none;">The product does not meet the eligibility criteria (e.g., refurbished units).</li></ul>Damages and Issues: Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. Refund Process: We will notify you upon receiving and inspecting your return. If approved, your refund will be processed to your original payment method within 10 business days, though it may take additional time for your bank or credit card company to finalize the transaction. For any questions regarding our refund policy, please contact&#xA0;<a href="mailto:support@thenordicwave.com" style="text-decoration:none;">support@thenordicwave.com</a>.REFUND POLICY &#x2013; Accessory items:&#xA0;Accessory items cannot be returned upon receival, once the package/item is used, they are not refundable and are not eligible to return.

Returns & Exchanges

Information about order changes and cancellations.

<h3 id="isPasted">Changes and Cancellation Process</h3>We allow requests for order modifications and cancellations on any unfulfilled&#xA0;orders.1. Contact our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank" id="isPasted"></a><a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a> immediately before your order ships out to request changes or cancellations.2. Have your order number and specific instructions ready when contacting us.3. We&apos;ll keep you informed throughout the process, providing timely updates on your request.4. Once processed, we&apos;ll confirm any changes or cancellations made to your order.

Changes & Cancellations

<h3 id="accepted-payment-types">Accepted Payment Types</h3>We offer a variety of convenient payment options to suit your preferences. You can pay for your order using:<ul><li style="font-size: 16px;">Debit or credit cards</li><li style="font-size: 16px;">PayPal</li><li style="font-size: 16px;">Google Pay</li><li style="font-size: 16px;">Shop Pay</li><li style="font-size: 16px;">True Med</li></ul> <h3 id="buy-now-pay-later-options">Buy Now, Pay Later Options</h3>We understand the importance of flexibility when it comes to payments. We offer Shop Pay Installments, giving you the choice to pay in full at checkout or split your purchase into regular payments. <h3 id="lay-by-alternatives">Lay-by Alternatives</h3>While we don&apos;t offer lay-by options currently, you can still enjoy the convenience of spreading your payments with Shop Pay Installments. <h3 id="surcharges">Surcharges</h3>There are no additional surcharges when you purchase with us. However, please be aware that using certain payment methods, such as credit cards and Shop Pay Installments, may incur monthly interest. For further clarification, we recommend reaching out to the respective payment providers directly.<h3 id> </h3><h3 id="gift-receipts">Gift Receipts</h3>Planning to send a gift? We&apos;ve got you covered. Simply connect with our <a href="https://thenordicwave.com/pages/contact" id="isPasted" rel="noopener noreferrer" target="_blank">Customer Support Team</a>, and they&apos;ll be happy to assist you with providing a gift receipt for your purchase.

Payment

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Nordic Wave

Information about Shipping, Returns & Exchanges, Changes & Cancellations, and Payment.

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Returns & Exchanges

Changes & Cancellations

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