<h3 id="isPasted">Shipping &amp; Delivery Information</h3>At Nordic Wave, we aim to provide a seamless shopping experience from start to finish. Here&apos;s what you need to know about shipping and delivery:Coverage: We currently ship within the Contiguous US.Lead Time:&#xA0;Our current lead time is within 4-5 weeks.&#xA0;Delivery Time:&#xA0;Once your order has been fulfilled, shipping typically takes around 4-10 days depending on your location.Delivery Day:&#xA0;Between 24 to 48 hours prior to your expected delivery date, the shipping carrier will contact the phone number you have provided to arrange a delivery appointment. Please ensure someone is available at home during the scheduled delivery time, as the carrier will be unable to deliver your Viking otherwise. <h3 id="isPasted">Tracking Your Order</h3>1. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.2. To track your order, simply click on the &quot;View Your Order&quot; button within the email. This will redirect you to our website, where you can view the latest status of your package.3. If you require additional assistance in tracking your order or have any questions, feel free to reach out to our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a>.&#xA0;

Shipping

<h3 id="return-refund--exchange-policy">Return, Refund &amp; Exchange Policy</h3>We are committed to ensuring your complete satisfaction with your purchase of the Viking Cold Plunge. If, for any reason, you are not entirely happy with your product, we offer a hassle-free 30-day return policy. <h3 id="isPasted">Return Shipping Cost</h3>Customers are responsible for covering the expenses associated with return shipping ($500 return fee). Kindly ensure that the item is returned in its original packaging, as this helps safeguard the product during transit and ensures its safe arrival. <h3 id="isPasted">How to Process a Return </h3>1. Reach out to our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a> to initiate the return process. Our team will provide you with a Return Authorization (RA) number along with comprehensive instructions.2. Securely package the item either in its original packaging or in a suitable alternative to ensure its safe transportation.3. Ship the return package to the address provided by our Customer Support Team, ensuring that the RA number is clearly indicated on the package for easy identification.4. Inspection and Refund: Upon receipt of the returned item, our team will inspect it to verify its adherence to our return eligibility criteria. Please allow 7-10 business days from the date of receipt for the refund to be processed.5. Refund Notification:&#xA0;You will receive an email notification once your refund has been processed. Refunds will be issued via the original payment method used for the purchase.

Returns & Exchanges

Information about order changes and cancellations.

<h3 id="isPasted">Changes and Cancellation Process</h3>We allow requests for order modifications and cancellations on any unfulfilled&#xA0;orders.1. Contact our <a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank" id="isPasted"></a><a href="https://thenordicwave.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Support Team</a> immediately before your order ships out to request changes or cancellations.2. Have your order number and specific instructions ready when contacting us.3. We&apos;ll keep you informed throughout the process, providing timely updates on your request.4. Once processed, we&apos;ll confirm any changes or cancellations made to your order.

Changes & Cancellations

<h3 id="accepted-payment-types">Accepted Payment Types</h3>We offer a variety of convenient payment options to suit your preferences. You can pay for your order using:<ul><li style="font-size: 16px;">Debit or credit cards</li><li style="font-size: 16px;">PayPal</li><li style="font-size: 16px;">Google Pay</li><li style="font-size: 16px;">Shop Pay</li><li style="font-size: 16px;">True Med</li></ul> <h3 id="buy-now-pay-later-options">Buy Now, Pay Later Options</h3>We understand the importance of flexibility when it comes to payments. We offer Shop Pay Installments, giving you the choice to pay in full at checkout or split your purchase into regular payments. <h3 id="lay-by-alternatives">Lay-by Alternatives</h3>While we don&apos;t offer lay-by options currently, you can still enjoy the convenience of spreading your payments with Shop Pay Installments. <h3 id="surcharges">Surcharges</h3>There are no additional surcharges when you purchase with us. However, please be aware that using certain payment methods, such as credit cards and Shop Pay Installments, may incur monthly interest. For further clarification, we recommend reaching out to the respective payment providers directly.<h3 id> </h3><h3 id="gift-receipts">Gift Receipts</h3>Planning to send a gift? We&apos;ve got you covered. Simply connect with our <a href="https://thenordicwave.com/pages/contact" id="isPasted" rel="noopener noreferrer" target="_blank">Customer Support Team</a>, and they&apos;ll be happy to assist you with providing a gift receipt for your purchase.

Payment

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Information about Shipping, Returns & Exchanges, Changes & Cancellations, and Payment.

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