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Returns & ExchangesUpdated 4 months ago

Return, Refund & Exchange Policy

We are committed to ensuring your complete satisfaction with your purchase of the Viking Cold Plunge. If, for any reason, you are not entirely happy with your product, we offer a hassle-free 30-day return policy.

Return Shipping Cost

Customers are responsible for covering the expenses associated with return shipping ($500 return fee). Kindly ensure that the item is returned in its original packaging, as this helps safeguard the product during transit and ensures its safe arrival.

How to Process a Return

1. Reach out to our Customer Support Team to initiate the return process. Our team will provide you with a Return Authorization (RA) number along with comprehensive instructions.

2. Securely package the item either in its original packaging or in a suitable alternative to ensure its safe transportation.

3. Ship the return package to the address provided by our Customer Support Team, ensuring that the RA number is clearly indicated on the package for easy identification.

4. Inspection and Refund: Upon receipt of the returned item, our team will inspect it to verify its adherence to our return eligibility criteria. Please allow 7-10 business days from the date of receipt for the refund to be processed.

5. Refund Notification: You will receive an email notification once your refund has been processed. Refunds will be issued via the original payment method used for the purchase.

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