Please watch the following video to learn how to properly install the Viking:.

Please watch the following video to learn how to properly install the Viking:<iframe width="100%" src="https://www.youtube.com/embed/_ZnEg0lPHVQ?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

How to Properly Install the Viking

Please watch this video to learn how to properly change the filter on your chiller:.

Please watch this video to learn how to properly change the filter on your chiller:<iframe width="100%" src="https://www.youtube.com/embed/gTesjwhyhfA?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

How To Change The Filter

Please be aware that any issues resulting from failure to winterize your cold plunge properly are not covered under warranty. This includes damage to the vessel, chiller, or any other components caused by exposure to cold weather conditions.General r

Please be aware that any issues resulting from failure to winterize your cold plunge properly are not covered under warranty. This includes damage to the vessel, chiller, or any other components caused by exposure to cold weather conditions. General rule of thumb: If your nightly temperature falls below freezing, you&apos;ll need to follow the winterization guide. Here are some key winterization steps: Step 1: Power Down the Chiller <ul><li style="font-family: Inter; font-size: 16px;">Before starting the drainage process, ensure the entire plunge system is powered down for safety.</li></ul>Step 2: Drain the Viking <ul><li style="font-family: Inter; font-size: 16px;">Ensure all of the water is drained from the Viking to prevent freezing and potential damage.</li><li style="font-family: Inter; font-size: 16px;">Open drainage valves or plugs to allow water to flow out.</li></ul>Step 3: Remove the Inlet and Outlet Hoses <ul><li style="font-family: Inter; font-size: 16px;">Disconnect the inlet and outlet hoses from the Viking unit.</li><li style="font-family: Inter; font-size: 16px;">Flush out the hoses to ensure they are clean for storing during the winter months.</li></ul>Step 4: Drain the Chiller <ul><li style="font-family: Inter; font-size: 16px;">Remove the blue filter housing and filter.</li><li style="font-family: Inter; font-size: 16px;">Gently tilt your chiller to allow water to flow out through the &quot;In&quot; and &quot;Out&quot; ports.</li><li style="font-family: Inter; font-size: 16px;">Optionally, use a wet vacuum to ensure all water is properly removed from the chiller.</li></ul>Step 5: Carefully Store the Chiller, Viking, and Hose Accessories <ul><li style="font-family: Inter; font-size: 16px;">Find a dry place to store the chiller, Viking vessel, and hose accessories until you are ready to use them again.</li><li style="font-family: Inter; font-size: 16px;">Consider covering these items to keep them clean during storage.</li></ul> If you have any questions or need assistance with the winterization process, feel free to contact our customer support team at <a href="mailto:support@thenordicwave.com" style="color: rgb(17, 85, 204);" target="_blank">support@thenordicwave.com</a>. We&apos;re here to help ensure that your cold plunge continues to provide you with the utmost satisfaction.<span style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: &quot;Playfair Display&quot;, Georgia, Times, &quot;Times New Roman&quot;, serif; font-weight: 500;">

How to Prepare The Viking for Winter

Understanding the Red Light on Your Chiller System. The latest model Nordic Wave chillers are now equipped with a low-flow protection circuit that continuously monitors water circulation and will automatically stop operation of the chiller if the wat

Understanding the Red Light on Your Chiller System<p id="isPasted" style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px 0px 1.25em; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The latest model Nordic Wave chillers are now equipped with a low-flow protection circuit that continuously monitors water circulation and will automatically stop operation of the chiller if the water flow drops to levels that could potentially damage the chiller. When illuminated, the red light signals a few important notifications:1. Clog Detection:&#xA0;The red light activates when your chiller detects a potential clog within its system. This could be due to debris or blockages within your hoses hindering proper flow.2. Filter Replacement Reminder: Additionally, the red light serves as a friendly reminder to replace your filter. The chiller will shut itself off and the red light will illuminate if you have a dirty filter, as the filter accumulate particles that can impede chiller functionality.&#xA0;3. Incomplete pump priming:&#xA0;<span id="isPasted" style="color: rgb(13, 13, 13); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Priming the pump means removing any air from the system and ensuring that only liquid is present. When the pump is not properly primed, air bubbles can get trapped inside the chiller inlet hose. These air bubbles can disrupt the flow of water, causing inefficiencies in the chiller&apos;s operation and potentially triggering the low-flow alarm.&#xA0;4. Closed grey isolation valve(s) at Viking connection: I<span id="isPasted" style="color: rgb(13, 13, 13); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">f the grey isolation valves are closed on the top ports of Viking vessel, it will cut off the water flow, leading to the shutdown of the chiller.&#xA0;<span id="isPasted" style="color: rgb(13, 13, 13); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If this occurs, power is removed from the components that could be damaged by the low-flow condition, including the controller, refrigeration compressor, and circulation pump. The red &#x201C;low flow&#x201D; alarm indicator light next to the display will be illuminated any time the chiller unit is in the low-flow protection mode.&#xA0;<span id="isPasted" style="color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">This feature is a proactive measure, allowing you to address any issues promptly and prevent&#xA0;further complications.<span id="isPasted" style="color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Proper maintenance plays a pivotal role in extending the lifespan of your chiller. By adhering to routine maintenance procedures, you not only safeguard the chiller&apos;s functionality but also optimize its durability and performance over time.&#xA0; Thank you for prioritizing proper chiller care!

What is the red light on the top of the chiller?

Below is a photo of a dirty filter next to a clean filter:.

Below is a photo of a dirty filter next to a clean filter:&#xA0;<img src="https://attachments.gorgias.help/VvEzB7NjQZr7beky/hc/PG09N6gqmq74j5gK/2024041819-d111c009-8b55-4690-9435-349188f644fe-dirty%20filter%20vs%20clean%20filter.jpg" style="width: 300px;" class="fr-fic fr-dib">

Dirty Vs. Clean Filter

Chat with us! We are here to help with any questions you might have.

Submit a request using our contact form.  Rest assured, we typically repsond within 24 hours. support@thenordicwave.com

Need help with your Nordic Wave order or have product questions? One of our agents will help you!

HOME

CONTACT

SHOP ALL 

Nordic Wave

Our How-To Guides are meticulously crafted to provide clear, step-by-step instructions that make learning straightforward and accessible. From setting up your Viking to troubleshooting common issues, our guides cover it all to ensure best practices.

How To / Troubleshoot

How to Properly Install the Viking

How To Change The Filter

How to Prepare The Viking for Winter

What is the red light on the top of the chiller?

Dirty Vs. Clean Filter