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Welcome to the Nordic Wave Help Center – your guide to maximizing the benefits of your vertical cold plunge experience. Find support for setup, maintenance, and optimal use of our Viking Cold Plunge, along with expert tips for cold therapy and wellness. Dive into a world of invigorating health transformations today!

Nordic Wave Help Center 

Learn more about the unique features and cool aspects of the Viking that also provides in-depth product information.

The Viking Cold Plunge

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Please be aware that any issues resulting from failure to winterize your Viking properly are not covered under warranty. This includes damage to the vessel, chiller, or any other components caused by exposure to cold weather conditions.General rule o

<span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;">Please be aware that any issues resulting from failure to winterize your Viking properly are not covered under warranty. This includes damage to the vessel, chiller, or any other components caused by exposure to cold weather conditions.<span id="isPasted" style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;"> General rule of thumb: If your nightly temperature falls below freezing, you&apos;ll need to follow the winterization guide. Here are some key winterization steps: Step 1: Power Down the Chiller <ul style="color: rgb(34, 36, 39); font-family: &quot;Helvetica Neue&quot;, Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-weight: 400; font-family: Inter; font-size: 16px;">Before starting the drainage process, ensure the entire plunge system is powered down for safety.</li></ul><span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;">Step 2: Drain the Viking <ul style="color: rgb(34, 36, 39); font-family: &quot;Helvetica Neue&quot;, Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Ensure all of the water is drained from the Viking to prevent freezing and potential damage.</li><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Open drainage valves or plugs to allow water to flow out.</li></ul><span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;">Step 3: Remove the Inlet and Outlet Hoses <ul style="color: rgb(34, 36, 39); font-family: &quot;Helvetica Neue&quot;, Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Disconnect the inlet and outlet hoses from the Viking unit.</li><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Flush out the hoses to ensure they are clean for storing during the winter months.</li></ul><span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;">Step 4: Drain the Chiller <ul style="color: rgb(34, 36, 39); font-family: &quot;Helvetica Neue&quot;, Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Remove the blue filter housing and filter.</li><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Gently tilt your chiller to allow water to flow out through the &quot;In&quot; and &quot;Out&quot; ports.</li><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Optionally, use a wet vacuum to ensure all water is properly removed from the chiller.</li></ul><span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;">Step 5: Carefully Store the Chiller, Viking, and Hose Accessories <ul style="color: rgb(34, 36, 39); font-family: &quot;Helvetica Neue&quot;, Arial; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Find a dry place to store the chiller, Viking unit, and hose accessories until you are ready to use them again.</li><li style="margin-left: 15px; font-weight: bold; font-family: Inter; font-size: 16px;">Consider covering these items to keep them clean during storage.</li></ul><span style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: Inter; font-weight: 500;"> If you have any questions or need assistance with the winterization process, feel free to contact our customer support team at <a href="mailto:support@thenordicwave.com" style="color: rgb(17, 85, 204);" target="_blank">support@thenordicwave.com</a>. We&apos;re here to help ensure that your cold plunge continues to provide you with the utmost satisfaction.<span style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(43, 43, 43); font-family: &quot;Playfair Display&quot;, Georgia, Times, &quot;Times New Roman&quot;, serif; font-weight: 500;">