Chat with us! We are here to help with any questions you might have.

Submit a request using our contact form.  Rest assured, we typically repsond within 24 hours. support@thenordicwave.com

Need help with your Nordic Wave order or have product questions? One of our agents will help you!

Nordic Wave

<p id="isPasted">Please watch the following video to learn how to properly install the Viking Premier<br><a href="https://www.youtube.com/watch?v=eUNDrzr0P6E">Viking Premier Installation Video</a></p><p>Download our Owner&apos;s Manual-&#xA0;</p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/VvEzB7NjQZr7beky/hc/PG09N6gqmq74j5gK/2026011416-bc1ce63c-b3f3-411d-9767-1202a5924eec-viking%20premier%20-%20owner_s%20manual.pdf" target="_blank" rel="noopener noreferrer">Viking Premier - Owner&apos;s Manual.pdf</a> <span class="gorgias-file-attachment__span-size">8.8MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p>

Please watch the following video to learn how to properly install the Viking PremierViking Premier Installation Video. Download our Owner's Manual-.

How to Install the Viking Premier

Viking Premier

How to Install the Viking Gen 1

Maintanence Guide

Understanding and Resolving the Red Light

How to Drain and Refill the Viking

Winterization Guidelines

Viking Gen 1

What is Included with the Viking Premier

What is included with the Viking Hybrid

How to Install the Viking Hybrid

Viking Hybrid

What is Included with the Viking XL

How to Install the Viking XL

Viking XL

Viking Vessels Weight and Capacity Specifications

Will the Viking Fit Through Standard Doorways or on a Balcony?

Connecting Your Viking Gen 2 Chiller to the Nordic Flow App

How to Drain and Refill Your Viking Cold Plunge

How Long Should I Keep My Viking Gen 2 Chiller Running?

What To Do When You’re Going Out of Town

Gen 2 Chiller Specifications

Understanding Flow Sense in Your Nordic Wave Chiller

How to Enable Pairing Mode on the Gen 2 Chiller for App or Wi-Fi Setup

Is it Normal to See Condensation Forming on the Viking System?

How Do I Change My Chiller’s Temperature Display from Celsius to Fahrenheit?

What Should the Flow Rate Be on My Chiller?

FL / CLN Codes Explained

Viking Gen2 Maintenance Guide

FAQ's

Shipping

Returns & Exchanges

Changes & Cancellations

Payment

Warranty Policy

Order Information

Nordic Wave Promotion Policy: Guidelines and FAQs

Rewards & Promotions

Our Story

Locations

Contact Us

Company

Checkout Methods & Payment

Information About Using HSA/FSA with TrueMed

How Shop Pay Installments works

How do I apply promo/discount codes?

Payment Methods

How to Install the Viking PremierUpdated 3 hours ago